Last updated: 9 February 2026
"Staff feel listened to by an approachable manager with good team morale and training, but occasional staffing shortages and medication errors are concerns."
Per 2021 inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed. Per 2019: Staff had made three medicines errors this year which were investigated and led to retraining.
Per 2019 comprehensive inspection: Staff told us they felt listened to and the registered manager was approachable. Staff morale is boosted having our residents going out, it's exciting.
Per 2019 comprehensive inspection: Staff told us there were usually enough staff on duty. However, staff told us, and our observations confirmed that staffing levels were low in one of the bungalows during our inspection.
Per 2019 comprehensive inspection: Staff were trained and supported to be skilled and efficient in their roles. They were very happy about the level of training and support they received and most staff showed competence.
Per 2019 comprehensive inspection: Staff told us they felt listened to and the registered manager was approachable. Staff understood the registered manager's vision for the service and they told us they worked as a team to deliver high standards.
Per 2019 comprehensive inspection: People had a variety of internal activities (such as music and games) and external activities which they enjoyed on a regular basis including swimming, concerts, theatre trips and holidays.
Staffing is adequate but with occasional shortages and agency workers covering shifts, leaving staff stretched.
Per 2019 comprehensive inspection: Staff said, 'Occasionally there aren't enough staff' and, 'Someone is coming on at 4pm so there's a gap right now.'
Some mistakes giving medication happened over the year.
Per 2019 comprehensive inspection: Staff had made three medicines errors this year.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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