Working at Ducks Halt

People were protected from abuse and improper treatment. Staff we spoke with knew the correct processes to follow to raise concerns. The registered manager took the appropriate actions when concerns were raised to investigate these and to put action plans in place.

There was a positive culture at the service. Staff we spoke with knew people well and spoke warmly when they described the ways they supported people. One member of staff told us, 'We want people to live their best lives and be as independent as they can be.'

There was a consistent staff team at the service. The registered manager told us they had only needed to use agency staff when there was an increased need for staffing.

Per 2018 comprehensive inspection: Staff had access to a range of training opportunities. This included all mandatory training... Staff received supervisions every two monthly... however, staff felt they needed training in some of the more specific needs... repetitive request for autism training.

The senior management team were more visible and held regular briefings with staff. Registered managers were supported with the providers initiative 'project best', where through regular coaching meetings registered managers were supported to drive improvements.