Working at Drummonds
The Street, Colchester, CO5 9QJ
Operated by Black Swan International Limited
45 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff feel valued and supported with excellent training and engaging activities programmes, although some agency staff use affects stability."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: People received their medicines safely and as prescribed by trained competent staff. Staff had received training in safeguarding. We were assured the service was following correct infection prevention and control guidance.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff felt valued and were provided with the support and guidance to provide a high standard of care and support.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient numbers of staff on duty to meet the needs of people and the service employed permanent members of staff and they could use agency staff as and when required.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Records showed the staff team completed an exceptionally wide range of mandatory training modules and staff received regular supervision sessions and annual appraisals.
Management
7/10
✓
Per 2021 targeted inspection: Staff told us they felt supported by the provider and the management of the service. Per 2018: The manager was visible within the service.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Ambassador Program... Activities ambassador assists the Activities Coordinators in providing a very holistic and tailored activity package... weekly group and individual activities timetable.
Points to consider
Staffing is adequate but the home uses some agency staff when needed.
Per 2018 comprehensive inspection: the service employed permanent members of staff for the service and they could use agency staff as and when required. This was evident during our inspection as we met with two of the agency staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews