Working at Drumconner Lancing

Incidents which resulted in injuries to people were not reviewed or investigated by the management team to mitigate reoccurrence... Staff were able to describe what constituted abuse, however, had not always considered some incidents as potentially reportable within safeguarding.

Records and our observations confirmed excessive call wait times. The registered manager failed to operate effective systems to monitor staffing levels and analyse response times.

Very few staff had received training in positive behaviour, and we saw no reference in training records to dementia training. Care records identified shortfalls in staff skills... majority of staff had not completed MCA training.

The provider and registered manager demonstrated a lack of knowledge in respect of regulations and responsibilities. Drumconner Lancing was registered to provide a service to a maximum of 60 people; at the time of our assessment, they were in breach of their conditions of registration and had accommodated 67 people.

it was a Spanish themed day, and we saw people trying new foods. ... they love colouring, we are taking person closer they like to watch and if they want can participate.”