Last updated: 9 February 2026
"Professional and passionate management, supportive staff culture, tailored activities and strong safety, but recruitment records had gaps."
Developments to the process for medicines management had been made and this had reduced risks and strengthened safety. The registered manager had oversight of DoLS applications using a tracker process.
Staff told us they felt supported, they were complimentary about their colleagues.
People and their relatives told us there were enough suitably trained staff to meet people’s needs; however, recruitment records were not always completed in accordance with the providers policy.
The service had an induction and shadowing programme, together with ongoing support. Training was in accordance with good practice guidelines for staff who worked with people to meet their care needs.
People, their relatives and staff were complimentary about the professionalism and passion of the registered manager of the service.
People had access to a wide variety of activities both within the service and in the community; these were often created and developed with individual preferences in mind, for example activities for a person with sensory impairment.
Hiring process had gaps in paperwork on some staff files, even though the manager fixed it straight away.
we found records were not always completed in accordance with the providers policy. The registered manager took immediate action to correct the records, and we were fully satisfied with their response.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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