Last updated: 9 February 2026
"Strong leadership and supportive culture where staff feel valued, but basic activities like shopping outings and routine care lack specialist programmes."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Care records contained risk assessments with clear guidance for staff to follow. Medicines were managed safely.
Staff told us they were well supported by the registered manager. One staff said, "I feel listened to and valued, they support us, they are approachable, I get enough support to learn things, they tell me if I make a mistake, they are polite."
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. The registered manager told us staffing hours were based on meeting people's needs, the rota reviewed showed there was enough staff to meet people's needs.
Training records reviewed showed staff had training in medicines, fire safety, first aid, moving and handling, food hygiene, epilepsy and the Mental Capacity Act 2005. These were mandated by the provider. Staff said they had a lot of training and found it useful for their role.
Management was visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff told us the managers listened to them, one staff member said "There is a \"no blame\" culture here, we can say what we think, and it will be listened to and valued."
Per 2018 comprehensive inspection: Records showed that staff undertook regular activities with each person in the home and outside which involved going out shopping, visiting local cafes and attending day centres.
No activities coordinator or specialist programmes, so shifts are mostly routine personal care with basic outings like shopping and cafes.
Per 2018 comprehensive inspection: Records showed that staff undertook regular activities with each person in the home and outside which involved going out shopping, visiting local cafes and attending day centres.
Staffing is adequate to meet needs but nothing special, with no details on low agency use or strong team stability.
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
Only standard mandatory training like first aid and moving people, no specialist courses or funded qualifications.
Training records reviewed showed staff had training in medicines, fire safety, first aid, moving and handling, food hygiene, epilepsy and the Mental Capacity Act 2005. These were mandated by the provider.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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