Working at Driftwood House

Damaged lifting slings were still in use and shared between people until inspectors pointed it out, which is an infection and safety risk.

We found two slings on hoists in communal areas that were damaged... We observed staff were using the same slings for people in communal areas without them being washed in between.

Risk plans often lack details on how to manage risks, like in communal areas or during outbreaks.

Risk assessments sometimes lacked detail on action to take to manage risks... risk assessments for staff around additional vulnerabilities to Covid 19 did not contain detail about action that would be taken if there was an outbreak.

Checks on care quality are not detailed enough, so problems like damaged equipment go unnoticed.

The provider's governance systems were not robust enough to independently identify shortfalls... Audits of care documentation required more detail, for example they did not state what records had been looked at.