Working at Dresden House Limited
81 Trentham Road, Stoke-on-Trent, ST3 4EE
Operated by Dresden House Limited
25 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff feel supported and listened to by management with good safety practices, but basic training and routine activities hold it back."
Safety & Risk
7/10
✓
Per 2021: We were assured that the provider was using PPE effectively... infection prevention and control policy was up to date. Per 2018: Risks to people were managed... lessons were learnt.
Staff Culture
7/10
✓
Per 2021 inspection: Staff were supported by the registered manager during periods of anxiety and staff had been signposted to external wellbeing services. Per 2018: Staff felt listened to.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were enough staff available to support people. Staff confirmed there were enough staff to meet the needs of people.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff received an induction and training that helped them to support people. One staff member said, 'Yes we have just done our moving and handling'.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff told us the registered manager would ask for their views and would listen to them if they had any concerns.
Programmes
6/10
✓
Per 2018 comprehensive inspection: There was an activity co-ordinator in post... completing activities... seven days a week... quiz... bingo.
Points to consider
Just basic induction and refresher training like moving and handling, no specialist courses or funded qualifications.
Staff received an induction and training... 'Yes we have just done our moving and handling, we have it before but it's an opportunity for us to refresh ourselves' (per 2018 comprehensive inspection)
Staffing is adequate with enough staff on shifts, but nothing special like low agency use or long-serving teams.
There were enough staff available... 'There are enough of us yes. We have the right amount of staff' (per 2018 comprehensive inspection)
Activities coordinator runs basic things like quizzes and bingo, no specialist programmes or creative innovations.
People had the opportunity to participate in activities... quiz... bingo... activity co-ordinator in post (per 2018 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews