Working at Drayton Village Care Centre

The provider had made improvements to the recording of incidents and accidents with the identification of action to reduce risks. Staff explained an analysis of incidents and accidents, which had occurred in the previous month, were discussed at the monthly staff meetings.

Staff felt the culture of the home had improved following the return of the registered manager. They explained they now feel more supported and listened to with 1 staff member commenting, “There are staff meetings, we talk about how we do our care, support people, about the residents and our wellbeing.”

Staff confirmed they had completed a range of mandatory training as well as training to meet specific care needs which included dementia, end of life care and catheter care which they all felt were useful.

Staff spoke positively about the registered manager with their comments including, “The registered manager is amazing out of all the managers I have met, he is the best. He is kind, friendly, always around there for you. We have his email and phone number and very supportive”