Last updated: 10 February 2026
"Enough staff who people like and a homely atmosphere, but poor management oversight and missing safety training put people at risk."
People were not protected against the risk of harm and infection because some risks had not been assessed and some risk assessments were not robust.
There was a 'homely' and relaxed atmosphere in the home. Staff provided people with person-centred care and treated people with respect.
The service had enough staff to meet people's needs. People liked the staff and enjoyed laughing and joking with them.
Some staff had not completed training around how to ensure people were safe. The registered manager was aware of the issues with staff training and had arranged for staff to complete the required training.
The registered manager did not have effective oversight of required safety checks and people were placed at risk of harm.
People told us they enjoyed the activities they followed in the community. One person told us, 'We went to club last night, I like going to club.' People also enjoyed a range of activities in the home.
The manager lacks knowledge of safety checks and oversight, so risks to people weren't managed well.
The registered manager lacked knowledge of the checks required to be carried out on the premises and equipment. They undertook to seek support to improve their knowledge.
Some staff are missing safety training, which could affect how safe the care is.
Some staff had not completed training around how to ensure people were safe.
Risk assessments are missing or not detailed enough, putting people at risk of harm.
People were placed at risk because some risks had not been adequately assessed.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp