Last updated: 9 February 2026
"Excellent leadership and innovative programmes, although staffing meets needs without strong staff retention."
Systems and processes that safeguard people from abuse were in place... Medicines were managed safely... There were no errors at the time of the inspection... electronic monitoring system for senior managers to analyse themes and trends.
Staff we spoke with told us they received regular supervision... 'The door is always open' and 'I can ask about anything when I need to.'
There were sufficient numbers of staff available to support people. Staffing levels were based on people's individual needs, including one to one support and accessing the community safely.
The provider had introduced an electronic training programme which gave staff easy access to online training and refreshers... Staff we spoke with told us they received regular supervision, both formally and informally.
Staff we spoke with and relatives told us the registered manager was, 'Excellent', 'Marvellous', 'Knows [my relative] so well', 'runs the service really well' and is, 'Very supportive.'
The registered manager organised a fundraising project to raise funds to build a sensory lodge... resulted in a significant reduction in the use of medicines for anxiety.
Staffing is sufficient to meet needs but nothing special, with no info on staff staying long-term or low use of agency workers.
There were sufficient numbers of staff available to support people. Staffing levels were based on people's individual needs
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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