Working at Drake Court Residential Home

Risks like skin sores, mental health needs, and medication patches lack clear guidance in care plans, so staff can't always support safely.

care plans and risk assessments did not always provide staff with detailed information on how to support people and the frequency required to provide pressure relief to prevent further deterioration of their skin.

Staffing levels get staff busy and rushing tasks with no time for chats or quality care with residents.

Mixed feedback was received about the staffing levels in place. Staff met peoples core needs, but support was task-focused and staff did not appear to have quality time with people.

Management checks miss ongoing problems like gaps in staff recruitment records and poor risk details.

We continued to identify the same issues where gaps of employment had not been explored and addressed... The provider has failed to improve in this area and implement robust audits for staff recruitment files.