Last updated: 10 February 2026
"Approachable management, passionate staff and strong safety protection, although staff retention is unclear and training remains basic."
People were protected from abuse by staff who understood how to identify and report any concerns. Incident monitoring records were appropriately used to understand themes and reasons for the events. Medicine management was effective.
Staff were passionate about providing good care outcomes and took ownership for their practice.
There were enough staff to meet people's needs. The provider regularly reviewed dependency levels to check the staffing levels continued to meet people's needs.
Per 2018 comprehensive inspection: Staff were supported to provide care through a range of mandatory training, supervision and appraisal.
Staff told us that the registered manager was approachable and listened to their views.
Per 2018 comprehensive inspection: Planned activities included bingo, arts and crafts, pet therapy, puzzles, sing-a-long, board games, exercises and community outings.
Staff numbers are enough to cover daily needs, but no info on staff sticking around long-term or using temp workers.
There were enough staff on duty and staff were recruited safely.
Basic induction and required training plus check-ins, but no specialist courses or help with qualifications.
Per 2018 comprehensive inspection: New staff completed an induction to the service. Staff mandatory training was up to date... Staff were supported in their role and received regular supervisions and an annual appraisal.
Varied everyday activities like bingo, pet visits and trips out, but nothing special or cutting-edge.
Per 2018 comprehensive inspection: Planned activities were displayed... bingo, arts and crafts, pet therapy... The registered manager told us how staff took some people to the local shops and on outings to South Shields.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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