Working at Downview Residential Home
11-12 Down View, Hungerford, RG17 0ED
Operated by Mr & Mrs T Shoesmith and L. Clements
7 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Effective safety systems, sufficient staffing, and a happy atmosphere, but inconsistent management of audits and mental capacity records."
Safety & Risk
8/10
✓
Effective systems were in place to safeguard people from harm and abuse... Processes were in place to monitor and manage risks... Medicines administration records were completed correctly and we did not see any unexplained errors or gaps
Staff Culture
6/10
✓
Staff said they felt well supported by the registered manager... There was a relaxed, happy atmosphere in the home and it was clear that people felt comfortable and relaxed
Staffing Levels
6/10
✓
People were supported by sufficient numbers of suitable staff. Rotas showed there were enough staff to keep people safe and support their needs and choices
Training & Dev
6/10
✓
Staff completed an induction based on the care certificate... In addition, staff completed a two week shadowing period... Staff received regular supervisions, appraisals and competency observations
Management
4/10
!
The registered manager used systems and processes to monitor quality and safety in the service. However, we identified some inconsistencies in record keeping... the registered manager did not have a system for checking if all audits had been completed correctly
Programmes
6/10
✓
One person attended a community farm project... people enjoyed gardening... People were supported and empowered to be a part of the local community through attending coffee mornings, clubs, events and through going to the local pub
Points to consider
The manager is in place but does not always check audits properly and some mental capacity records are incomplete or hard to find
the registered manager did not have a system for checking if all audits had been completed correctly... Records of mental capacity assessments were in place for people, however some of these records were difficult to locate or did not contain sufficient evidence
Only standard induction training and supervisions with no specialist courses or funded qualifications mentioned
Staff completed an induction based on the care certificate, which is an agreed set of standards... staff received regular supervisions, appraisals and competency observations
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews