Last updated: 10 February 2026
"Staff feel valued and supported with good training, activities and staffing, but weak audits missed staff not always wearing masks."
Good safeguarding, risk assessments, medicines management and incident learning, but staff not always wearing masks per guidelines.
Staff said 'They are very supportive. I feel valued and supported. That's why I'm still here' and 'The communication is good'.
There were sufficient staff to support people with their care needs; observed call bells answered quickly.
Per 2018 comprehensive inspection: Staff received appropriate training including mandatory and specialist topics like dementia, with regular supervisions; 2021 confirms regular supervisions.
Audits were not robust enough to ensure compliance of staff wearing masks in accordance with government guidance.
Per 2018 comprehensive inspection: Two activity coordinators provided daily varied programme with exercises, crafts, quizzes, reminiscence, trips, cultural celebrations.
Managers missed oversight on infection control, as audits failed to spot staff not always wearing masks with residents.
We observed several members of staff who were not wearing masks in accordance with guidelines.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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