Working at Downside House
3-4 St Boniface Terrace, Ventnor, PO38 1PJ
Operated by Downside House Limited
21 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Supportive management, consistent staffing and positive team culture, but training gaps and basic activities need improvement."
Safety & Risk
7/10
✓
Systems were in place to monitor incidents, accidents and near misses. There were clear processes in place to monitor risks to people... Lessons learned were shared with staff to improve the service.
Staff Culture
7/10
✓
All the staff spoken to were positive about the running of the service. Staff comments included, 'The new manager brought in a lot of new things it has definitely improved things'... staff told us they worked well as a team.
Staffing Levels
7/10
✓
People were supported by appropriate numbers of consistent, permanent staff. Staff told us they felt there were enough staff available... 'We have enough time and there is no pressure to rush people'
Training & Dev
4/10
!
Staff training had not always been updated in a timely way, however plans were in place to address this.
Management
6/10
✓
People, relatives and staff were positive about the running of the service and the support they received from the management team and providers. People and their relatives said the management team were open, approachable and supportive.
Programmes
4/10
!
People had access to a range of activities, including, crafts, games, arm chair exercises, quizzes and bingo. Other activities were provided by external providers who visited the home to provide additional activities, including music.
Points to consider
Staff training has gaps and is not always updated on time.
Staff training had not always been updated in a timely way, however plans were in place to address this.
Only basic activities like crafts, games, quizzes and bingo, so the job is mostly routine personal care.
People had access to a range of activities, including, crafts, games, arm chair exercises, quizzes and bingo.
No registered manager in post yet, though one took over in June and started the registration process.
The service did not have a manager registered with the Care Quality Commission at the time of the inspection. The manager had commenced the registration process with the Care Quality Commission (CQC).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews