Last updated: 10 February 2026
"Staff feel supported and valued with a good range of activities, but big gaps in training and poor recruitment hold it back."
There were some gaps in the information available to staff to be able to give people their medicines prescribed for occasional use at the discretion of staff (PRN medicines). Records did not always confirm that medicines such as insulin and medicated skin patches were administered to varying sites
Staff we spoke with felt supported by management and felt valued, 1 staff member we spoke with said “The manager and deputy have been so supportive, I have had personal issues, and they have relieved any work stress that I would have had
We reviewed staff recruitment records and found recruitment records where staff were interviewed and scored poorly or it was identified that they may meet the job requirements with additional training and support, they were given the position, but no additional training or support was given. 1 staff member did not have adequate references
We reviewed the services Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) training, and it was not completed by all staff. 10 staff had either not completed the training or it was recorded no longer needed... falls prevention training was not completed by staff
Governance, management and sustainability Score:1. The provider did not have clear, systems of accountability embedded and good governance in place... Care plan audits failed to identify inconsistencies and errors
They were actively involved with the community and there were a range of activities for people to participate in or they were supported to carry out their own daily activities
Staff training has big gaps in basics like mental capacity assessments, DoLS, and falls prevention, leaving you less equipped to care safely.
MCA and DoLS training, and it was not completed by all staff. 10 staff had either not completed the training... falls prevention training was not completed by staff
They hire staff who scored poorly in interviews without extra training or support, and some are missing proper references.
recruitment records where staff were interviewed and scored poorly... they were given the position, but no additional training or support was given. 1 staff member did not have adequate references
Medication records are incomplete for things like as-needed drugs and rotating insulin sites, plus some risk assessments are not personalised.
gaps in the information available... for PRN medicines. Records did not always confirm that medicines such as insulin... were administered to varying sites... risk assessments were not always risk assessed appropriately
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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