Working at Dovetail House

People's and environmental risks were identified, assessed and managed well. People were supported to take their medicines in a safe way. Management staff regularly conducted medicine audits.

Staff had regular supervisions and team meetings. On the whole they felt listened to and comfortable to give feedback. A member of staff said, 'People always come first. It is the most person-centred place I've been.'

Staff were trained in epilepsy awareness, diabetes and Huntington's disease. Staff said, 'I had brilliant support to do my level three training, the home gave me time out of job to do coursework.'

The home had a management team in place who supported staff to run a person-centred service. There was effective quality monitoring and assurance in place to ensure people received good care.

The service had an activities coordinator, who used an innovative approach... wish tree... supported to go on holidays... out into the local community.