Last updated: 10 February 2026
"Supportive management and open culture, but lack of structured activities and staffing pressures during sickness hold it back."
People received their medicines as prescribed, however, some improvements were required to the storage and ordering of medicines... There was a learning culture within the service, when incidents or accidents happened, action was taken to reduce the risk.
There was an open and transparent culture within the service. Staff felt supported to raise concerns and speak up... Staff told us they felt supported, were comfortable to raise concerns and felt they were listened to.
People told us they thought there were enough staff... Staff told us, they felt there were generally enough staff and the levels met the staffing ratio... Some staff told us when there was sickness there could be times when they were more pressured.
Staff felt they had received the training they needed to carry out their roles. One staff member said, 'We are getting enough training; we are well trained for everything.'
The registered manager was clearly passionate about their role... Staff told us they felt supported by their peers and management. One staff member said, '[The Registered Manager is] very supportive…they are so approachable, they have an open-door policy.'
Staff treated people with respect and supported them to follow their hobbies... people were enjoying music, talking with their neighbour... Some people were reading or undertaking a hobby.
No activities coordinator or structured programme, so the role is mostly routine personal care with people just doing hobbies or chatting.
staff supported them to follow their hobbies... people were enjoying music, talking with their neighbour about politics or the news... Some people were reading or undertaking a hobby.
Staff feel more pressured when covering sickness absences, even though staffing is usually enough.
Some staff told us when there was sickness there could be times when they were more pressured.
Only standard training with gaps in regular checks on staff skills for things like medicines.
Staff had recently had a competency check for medicine administration... However, the registered manager told us these checks had not always been regular.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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