Working at Dover House

People received their medicines as prescribed, however, some improvements were required to the storage and ordering of medicines... There was a learning culture within the service, when incidents or accidents happened, action was taken to reduce the risk.

There was an open and transparent culture within the service. Staff felt supported to raise concerns and speak up... Staff told us they felt supported, were comfortable to raise concerns and felt they were listened to.

People told us they thought there were enough staff... Staff told us, they felt there were generally enough staff and the levels met the staffing ratio... Some staff told us when there was sickness there could be times when they were more pressured.

Staff felt they had received the training they needed to carry out their roles. One staff member said, 'We are getting enough training; we are well trained for everything.'

The registered manager was clearly passionate about their role... Staff told us they felt supported by their peers and management. One staff member said, '[The Registered Manager is] very supportive…they are so approachable, they have an open-door policy.'