Working at Dover Cottage Rest Home

Usually enough staff with two on shift but recent behavior issues stretch them thin and make it hard to monitor everyone safely.

there had been a recent, sudden increase in incidents of people presenting behaviours that challenge. Staff still kept people safe, but it became difficult... while still ensuring people at risk of falls were monitored.

Some safety issues around staffing deployment and minor gaps in medication records.

staff planning and deployment needed to be reviewed, to ensure people's care was consistently safe... minor areas to be reviewed to ensure records were clear and consistent, such as information in 'as required' medicines protocols.

Only basic one-to-one chats, quizzes and exercises with no structured activities programme or outings.

many people did not enjoy [group activities]... Staff therefore engaged people in individual '1:1' conversations and activities instead... We considered... going out for people was an area for development.