Working at Dovehaven Lodge

No permanent manager in place, and some staff and relatives say management could be better.

there was not a registered manager in post... People's relatives and staff had mixed views about how well the service was managed.

Not enough trained staff for residents who might harm themselves or others, and staffing feels stretched on some units.

Suitably qualified staff had not always been deployed when assessed as needed... Feedback from staff was mixed about staffing levels depending which unit they were based on.

Training gaps mean some staff aren't skilled up for high-risk residents yet.

staff working with a person who represented a risk to themselves or others without appropriate training or experience.