Working at Dovehaven House

No permanent manager registered with the regulator yet, even though one has been in place for 4 months.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months and had submitted an application to register.

Medication records are not always accurate, like wrong stock counts even if people get their meds right.

Although we were assured people received their medicines as prescribed, records did not always accurately reflect this. For example, we checked 4 peoples' medicines and found 2 of the stock balances recorded as being incorrect.

Staffing is adequate but relies on some agency workers, even if the same familiar ones.

Although the service sometimes used agency staff, the same staff were used so they were familiar with people's needs, which is important for continuity of care.