Last updated: 10 February 2026
"Staff feel well supported with good training and innovative work experience programmes, but no registered manager and inaccurate medicine records are concerns."
Although we were assured people received their medicines as prescribed, records did not always accurately reflect this. For example, we checked 4 peoples' medicines and found 2 of the stock balances recorded as being incorrect.
Staff told us they felt well supported. '[Manager name] shows us the best way to do things. They are approachable, they listen and are helpful.'
There were enough staff on duty to meet people's needs. Although the service sometimes used agency staff, the same staff were used so they were familiar with people's needs.
An established system was in place to ensure staff were provided with induction and training to meet the specific needs of people at the home. Staff received support via supervisions and appraisals.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months and had submitted an application to register.
The service had recently introduced 'Work Experience'. This involved the service facilitating opportunities for people to engage in activities within the community which were closely related to their former occupation.
No permanent manager registered with the regulator yet, even though one has been in place for 4 months.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 4 months and had submitted an application to register.
Medication records are not always accurate, like wrong stock counts even if people get their meds right.
Although we were assured people received their medicines as prescribed, records did not always accurately reflect this. For example, we checked 4 peoples' medicines and found 2 of the stock balances recorded as being incorrect.
Staffing is adequate but relies on some agency workers, even if the same familiar ones.
Although the service sometimes used agency staff, the same staff were used so they were familiar with people's needs, which is important for continuity of care.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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