Working at Dovehaven Grove
Poplar Grove, Preston, PR5 6RE
Operated by DHCH14 Limited
55 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported in a positive culture with approachable management and good training, but agency staffing affects consistency and some medicine records are inaccurate."
Safety & Risk
6/10
✓
We found some medicine records had been inaccurate and some signatures had been missed. We did not identify any harm but have made a recommendation about medicine recording in the report.
Staff Culture
7/10
✓
Staff felt supported by the registered manager and deputy. All staff we spoke with said the atmosphere in the home had improved since the management team had started working in the home.
Staffing Levels
5/10
!
At times staffing levels had been achieved by a significant use of agency staffing. This may have impacted on the lack of consistency and quality of care records we identified.
Training & Dev
6/10
✓
The provider had a robust induction programme for new staff. Staff we spoke with were very positive about the quality of their induction.
Management
6/10
✓
The home was well managed by a committed management team. People living in the home, their relatives and staff praised the management teams' approachability and openness.
Programmes
6/10
✓
The provider had employed a resident experience coach who trained staff how to engage people in a series of activities throughout the day.
Points to consider
Staffing relies on agency workers sometimes, which affects consistency on shifts.
At times staffing levels had been achieved by a significant use of agency staffing. This may have impacted on the lack of consistency and quality of care records we identified.
Medication records have errors and missed signatures, even though no harm happened.
We found some medicine records had been inaccurate and some signatures had been missed.
The electronic care record system does not always show if tasks were completed properly.
We found the electronic records either did not show people's care needs had always been met or did not record the information entered by staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews