Working at Dovecote Residential Care Home
Hugar Road, Rowlands Gill, NE39 2BQ
Operated by Sanctuary Care Limited
61 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"A positive culture where staff feel valued, engaging activities and strong safety, but staffing improvements lack strong retention or low agency use."
Safety & Risk
8/10
✓
The service had a proactive and positive culture of safety... The electronic system for medicine administration is brilliant... audits show we have never made a mistake.”
Staff Culture
8/10
✓
Staff described how their work was routinely praised... A staff member said, “Since the change to the management team we have seen a big difference... makes us feel so much better.”
Staffing Levels
6/10
✓
The service made sure there were enough qualified, skilled and experienced staff... A relative said, “There’s always plenty of staff and they are great.”
Training & Dev
7/10
✓
The registered manager promoted a learning culture and ensured staff had access to a wide range of training. Staff had received training around providing good dementia care.
Management
7/10
✓
Staff consistently reported the manager was approachable and really encouraged them to go the extra mile.
Programmes
8/10
✓
Staff regularly ran ‘sing for the brain’ sessions... employed the ‘Let’s move it’ team... activity co-ordinators... passionate about providing a programme of events... community partnerships with school and village hub.
Points to consider
Staffing levels are now adequate for safe care after past improvements, but no details on low staff turnover or minimal agency use.
The levels of staff have certainly improved over the last 8-9 months or so... There’s always plenty of staff and they are great.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews