Last updated: 10 February 2026
"Strong safety practices and a positive culture where staff feel valued and praised, but limited activities and COVID staffing pressures hold it back."
2022: 'We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed.' Per 2019: 'Medicines were administered, stored and recorded safely. Staff understood how to recognise safeguarding concerns.'
Per 2019 comprehensive inspection: 'One staff member said, "The management team are fair and approachable, and staff get praised often." Staff were committed... The Dovecote Lodge staff team had received a "Top Team Award".'
'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.' Per 2019: 'There were sufficient staff in the service to meet people's needs promptly.'
Per 2019 comprehensive inspection: 'Records showed staff training was up to date and comprehensive. Staff received regular supervision, annual appraisal and accessed appropriate training.'
Per 2019 comprehensive inspection: 'The registered manager provided sound leadership... Staff member said, "The management team are fair and approachable, and staff get praised often."'
Per 2019 comprehensive inspection: 'Structured activities were limited but people had the opportunity and support to engage if they wished. People enjoyed card games and a lively coffee morning.'
Staffing levels are okay but COVID caused staff shortages that needed special fixes to cover shifts.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
No activities coordinator or regular programme, just basic card games and coffee mornings, so the role is mostly routine personal care.
Structured activities were limited but people had the opportunity and support to engage if they wished. People enjoyed card games and a lively coffee morning which was attended by many relatives.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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