Working at Dove Valley Mews

Past safeguarding concerns were not handled right away by managers, even though they fixed it later.

prior to our assessment the management team had failed to appropriately respond to 2 safeguarding concerns. This was addressed by the provider and an action plan was put in place.

Agency staff are used quite a bit and some do not know residents well enough or have the right training.

some staff told us the use of agency staff often caused concerns. Staff told us agency staff did not know people well enough and lacked the bespoke training.

Only an interim manager in place and some staff say managers are not around enough.

The service had an interim manager in post... some staff told us they did not see the managers around the service enough. Improvements were required to ensure the management team could evidence they completed daily walk rounds.