Last updated: 10 February 2026
"Strong training, positive team morale and engaging activities, but past safeguarding concerns and heavy agency staff use need improvement."
prior to our assessment the management team had failed to appropriately respond to 2 safeguarding concerns... Some staff told us debriefs were not always undertaken following every incident.
Most staff told us the morale within the team was good and they communicated and worked well together... Staff told us the team worked well together.
Whilst we observed enough staff... some staff told us the use of agency staff often caused concerns... The provider had recognised this concern and was actively recruiting into the permanent staff team.
Staff received regular supervisions and appraisals... training was in place for staff about how to effectively support people... The service also had an in-house PBS trainer.
The service had an interim manager in post... Staff mostly spoke highly of the management team and told us they felt supported... However, some staff told us they did not see the managers around the service enough.
People were supported to access the community and participate in activities... farms, shopping, nightclubs and holidays... attend a concert... wrestling shows... railway museum.
Past safeguarding concerns were not handled right away by managers, even though they fixed it later.
prior to our assessment the management team had failed to appropriately respond to 2 safeguarding concerns. This was addressed by the provider and an action plan was put in place.
Agency staff are used quite a bit and some do not know residents well enough or have the right training.
some staff told us the use of agency staff often caused concerns. Staff told us agency staff did not know people well enough and lacked the bespoke training.
Only an interim manager in place and some staff say managers are not around enough.
The service had an interim manager in post... some staff told us they did not see the managers around the service enough. Improvements were required to ensure the management team could evidence they completed daily walk rounds.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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