Working at Dove House Residential Home

People were safeguarded from abuse and avoidable harm. Accidents and incidents were reported and reviewed to help identify if any further measures could help reduce risks.

Per 2018 comprehensive inspection: 'We are all very proud that we have high standards here... The manager is really supportive...' Another member of staff said, 'I'm lucky to work here and to be part of this team. It's wonderful working here.'

Per 2018 comprehensive inspection: 'We don't use any agency staff; if something needs covering, then we will work together and cover it ourselves.' The staff explained this ensured continuity of care for people.

Per 2018 comprehensive inspection: Staff received on-going training the registered manager considered essential to meet people's care and support needs including dementia and acute kidney infections.

The provider had a clear management structure and checks were made on the quality of care to drive improvements in service delivery. Audits were in place to check on areas such as medicines and infection prevention and control.