Working at Dove House
Brewells Lane, Rake, GU33 7HZ
Operated by Omega Elifar Limited
9 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive hands-on management and strong safety practices, but staffing pressures from agency use and overtime, plus limited activities hold it back."
Safety & Risk
8/10
✓
Safeguarding concerns were managed promptly and any required investigations were thorough. Medicines were managed safely at the home. Processes were in place to protect people from the risk of acquiring an infection.
Staff Culture
7/10
✓
Staff told us although their role was challenging, the staff team was supportive of each other. Staff spoke warmly about the people they cared for, they knew them well.
Staffing Levels
4/10
!
There was pressure on staff, both due to current staff vacancies and changes in a person's needs. The provider was actively recruiting staff and two new staff had been recruited. In the interim vacancies were covered with regular agency staff, bank staff and permanent staff working overtime.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff told us, 'Training is good here. We do annual refresher in behaviour support, this is practical training. We also do workbooks covering safeguarding, infection control and first aid.' Some staff had completed their National Diploma's in Health and Social Care.
Management
8/10
✓
The registered manager was observed to work directly with people. They had completed a mentoring qualification and were skilled in supporting and coaching staff. A staff member said they were, 'very hands on and supportive.'
Programmes
4/10
!
Per 2019 comprehensive inspection: People were supported to go shopping and eat away from the home. People told us they enjoyed the food at Dove House and liked preparing meals and baking.
Points to consider
Staff vacancies are covered by agency workers and overtime, putting pressure on the permanent team.
There was pressure on staff, both due to current staff vacancies and changes in a person's needs. In the interim vacancies were covered with regular agency staff, bank staff and permanent staff working overtime.
Only basic activities like shopping trips, baking and using the sensory room, no coordinator or special programmes.
The home... including an art room and a multi-sensory room. Per 2019 comprehensive inspection: People were supported to go shopping and eat away from the home... liked preparing meals and baking.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews