Working at Dove Court Care Home

2021: Assured provider preventing infections, using PPE effectively, accessing testing, promoting safety through hygiene. Per 2019: Effective safeguarding training, detailed risk assessments, medicines protocols with investigation of errors, learning shared in meetings.

2021: 'Staff worked well as a team and felt supported and valued.' Per 2019: Relatives said staff were 'family'; staff said 'You can go to anyone in the home and they will help you. My confidence has gone from zero to really high.'

Per 2019 comprehensive inspection: Registered manager recruits to 120% to cover absences, staff work flexibly; residents said 'There are usually enough staff on duty. They come to help quite quickly day and night.'

Per 2019 comprehensive inspection: Comprehensive induction and tailored training including dementia and eye conditions, supervisions; staff said 'Training definitely gave me the skills I need. If we wanted to do additional training the manager would arrange it.'

Per 2019 comprehensive inspection: 'The registered manager is amazing. very approachable. We can raise any concerns. Very pro-active and responsive. Implements what she says she will do.'

Per 2019 comprehensive inspection: Multiple innovative programmes including themed months, nail bar, massage chair with staff trained, volunteering in shop, art classes, community links; hydration work reduced UTIs by 75% and falls.