Working at Douglas Close

We observed sufficient staffing levels during our inspection. People did not have to wait for support and staff were able to spend time with them in line with their agreed individual support hours. There were no long-term vacancies at the service as these had recently been filled.

We saw training records which showed staff had undertaken an induction which included training for assisting and moving, basic life support, epilepsy training and training to support people with a learning disability and/or autistic people. Staff had received regular supervisions, observations and reflective practice exercises.

People had individual activities plans which were tailored to their needs and interests and people were encouraged to take part in activities they enjoyed. For example, people who wished to attend a day centre, church or visit their loved ones were supported by staff to do so.