Last updated: 9 February 2026
"Open leadership and positive inclusive culture with strong safety practices, although activities lack a coordinator and varied group programmes."
Staff had undertaken training for safeguarding and whistleblowing... Records showed that people's risks had been assessed and there were instructions for staff to follow. Medicines were managed safely by the provider with electronic MARs and competency checks.
Staff were complimentary about the leadership and culture in the service which was open and inclusive. One member of staff told us, 'We are a good team. We all understand each other.'
We observed sufficient staffing levels during our inspection. People did not have to wait for support and staff were able to spend time with them in line with their agreed individual support hours. There were no long-term vacancies at the service as these had recently been filled.
We saw training records which showed staff had undertaken an induction which included training for assisting and moving, basic life support, epilepsy training and training to support people with a learning disability and/or autistic people. Staff had received regular supervisions, observations and reflective practice exercises.
The provider and registered manager operated an open-door policy and we saw the provider was actively involved in the day-to-day running of the service. Staff told us that the leadership team was always available whenever staff had any questions.
People had individual activities plans which were tailored to their needs and interests and people were encouraged to take part in activities they enjoyed. For example, people who wished to attend a day centre, church or visit their loved ones were supported by staff to do so.
No activities coordinator or specialist creative programmes, so the role is mainly supporting people with personal interests like day centre visits, church and gardening instead of varied group activities.
People had individual activities plans which were tailored to their needs and interests... attend a day centre, church or visit their loved ones... encouraged with this hobby.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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