Working at Dothan House
458 Upper Brentwood Road, Romford, RM2 6JB
Operated by Genesis Residential Homes Ltd
19 bedsResidential homesHomecare agencies
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported with strong training and meaningful activities, but gaps in medicines records risk people getting too much medicine."
Safety & Risk
4/10
!
We noticed gaps where staff had not recorded they had administered medicines... This meant there was risk of a person taking more than the prescribed dose of medicine.
Staff Culture
6/10
✓
A staff member said, 'It's the best home I have worked in. The managers are approachable and [senior carer] is fantastic.'
Staffing Levels
5/10
!
A relative told us, 'There are enough staff. Sometimes they need agency staff though but it is not that common.'
Training & Dev
7/10
✓
Training included practical and theoretical sessions for staff that included subjects such as safeguarding adults... specialised topics such as end of life care, epilepsy awareness and pressure area care.
Management
6/10
✓
Staff told us they felt supported by the management team and understood their roles and responsibilities.
Programmes
6/10
✓
There was a programme of meaningful activities... music therapy, pet therapy, dolls and soft toy mornings... arts and crafts... outings, such as to the theatre or local farm.
Points to consider
Gaps in medication records that audits missed, risking people getting too much medicine.
we noticed gaps where staff had not recorded they had administered medicines. One person's afternoon dose of one medicine had not been recorded for the previous two days and another person's medicine had not been recorded as given from the morning of the inspection.
Staffing is adequate but sometimes agency workers cover shifts.
A relative told us, 'There are enough staff. Sometimes they need agency staff though but it is not that common.'
Audits and oversight by managers missed some errors in medication records.
Audits of medicines took place weekly which meant they had yet to identify some of the errors we found during our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews