Working at Dorset House
Coles Avenue, Poole, BH15 4HL
Operated by Care South
52 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel proud and safe with excellent teamwork and management, but staffing gets stretched by unplanned absences and activities struggle to reach all areas."
Safety & Risk
8/10
✓
People, relatives and staff told us Dorset House was a safe place... Staff had training and good awareness of safeguarding... medicines managed safely... accidents recorded, analysed monthly with lessons shared.
Staff Culture
8/10
✓
Staff felt proud to work at Dorset House and were complimentary about their colleagues, they felt appreciated... positive culture... staff told us they felt included... all working together.
Staffing Levels
6/10
✓
There were enough staff... staffing levels were mostly good... However, due to short notice and unplanned absence staffing levels were affected at times... good bunch of regular agency staff who know the home well.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff told us they received appropriate training... clear induction programme... stepping into dementia training... regular supervision meetings.
Management
7/10
✓
Registered manager in post, approachable and visible; staff said 'It doesn't feel like management and care staff, it feels like we are all working together' and praised them as 'excellent team lead'.
Programmes
5/10
!
Per 2020 comprehensive inspection: Home employed an activity coordinator and had a programme of activities... music, singing, quizzes... difficult to do activities in each lounge.
Points to consider
Staffing is adequate but gets stretched by unplanned sickness and uses regular agency staff who know the home.
due to short notice and unplanned absence staffing levels were affected at times... good bunch of regular agency staff who know the home well.
Only standard training and induction with some dementia courses, no specialist qualifications or career development funded.
Per 2020 comprehensive inspection: Staff told us they received appropriate training... stepping into dementia training... clear induction programme.
Activities programme with coordinator offers music and quizzes but hard to cover all areas, no specialist approaches.
Per 2020 comprehensive inspection: employed an activity coordinator... music, singing, quizzes... difficult to do activities in each lounge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews