Working at Dorrington House (Wells)
Westfield Avenue, Wells-next-the-Sea, NR23 1BY
Operated by Dorrington House
38 bedsResidential homes
Workplace Score
3.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.5/10
Key Finding
"Staff feel well supported with a positive culture and engaging activities, but training gaps, staffing shortages and weak oversight affect safety and cleanliness."
Safety & Risk
3/10
✕
There was insufficient oversight of risks which could impact on people's health and safety. We identified concerns with the levels of cleanliness and the safety of the service for people... The provider had continued to fail to robustly assess the risks relating to the health safety and welfare of people. This was a breach of regulation 12.
Staff Culture
5/10
!
Per 2019 comprehensive inspection: Staff told us they felt well supported by both the registered manager and regional manager who were visible in the home and were said to be approachable and available to staff to provide support as required.
Staffing Levels
3/10
✕
Staffing vacancies, staff sickness and shielding staff meant that the service did not always have all roles covered. This had a direct impact on the safety, cleanliness and level of social activity within the service.
Training & Dev
2/10
✕
Training records showed that several staff currently showing on the rota and working unsupervised did not have current training in manual handling. Other training gaps were also identfied by the training record.
Management
3/10
✕
The provider had not ensured there was effective oversight. The governance and quality systems had not identified shortfalls in the service or ensured improvements were sustained over a period of time.
Programmes
5/10
!
Per 2019 comprehensive inspection: The service provided activities around people's interests... A person was specifically employed to plan and organise activities. Group activities were provided in the afternoon and one to one activity in the morning... person-centred activities such as taking a person out... outside entertainment and visits, including petting animals and regular visits from local school children.
Points to consider
Some staff on shifts lack up to date training like manual handling, even when working alone.
Training records showed that several staff currently showing on the rota and working unsupervised did not have current training in manual handling. Other training gaps were also identfied by the training record.
Vacancies, sickness, and shielding mean there are not always enough staff, so safety, cleaning, and activities suffer.
Staffing vacancies, staff sickness and shielding staff meant that the service did not always have all roles covered. This had a direct impact on the safety, cleanliness and level of social activity within the service.
Weak oversight lets safety risks like poor cleaning and unsafe equipment go unnoticed.
There was insufficient oversight of risks which could impact on people's health and safety. We identified concerns with the levels of cleanliness and the safety of the service for people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews