Working at Dorrington House (Dereham)
28 Quebec Road, Dereham, NR19 2DR
Operated by Dorrington House
45 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel listened to with approachable management and strong teamwork, but COVID staff pressures and residents wanting more activities held it back."
Safety & Risk
7/10
✓
2022 IPC inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, and making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff were motivated and enjoyed strong team work.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: The provider had ensured enough staff were on shift so people received support in a timely way.
Training & Dev
5/10
!
Per 2018 comprehensive inspection: Staff had completed a comprehensive induction and training programme. They had opportunity for supervision and appraisal.
Management
6/10
✓
Per 2018 comprehensive inspection: Staff told us they felt listened to and the manager and provider was approachable. Staff were motivated and worked as a team.
Programmes
5/10
!
Per 2018 comprehensive inspection: The service employed a member of staff to co-ordinate activities both in the home and community for five days of the week.
Points to consider
Staff numbers are enough for safe care, but COVID caused staff pressures that needed special measures to handle.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Just standard induction and training with supervisions, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff had completed a comprehensive induction and training programme. They had opportunity for supervision and appraisal.
Activities coordinator runs regular events, but some residents felt bored and wanted more.
Per 2018 comprehensive inspection: People enjoyed the activities that were provided, but some felt more should be provided and felt bored at times.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews