Last updated: 9 February 2026
"Supportive managers, a fantastic team culture and strong safety practices, although occasional agency staff and standard training are drawbacks."
People were safe and protected from avoidable harm... Risks to people had been assessed... Medicines administration records (MAR) were completed correctly... Staff had been trained to administer medicines...
One staff member said, 'It's the best team I've ever worked with. We are all on the same wavelength...' and another commented, 'I love it, the staff team are great. If there are any concerns, we work together...'
There were enough staff to meet people's needs and keep them safe. Short term absences were covered by existing staff members working additional hours or agency staff.
New staff completed a comprehensive and structured induction programme... Staff had completed a range of training to meet people's needs effectively. Training was delivered in a variety of ways... and refreshed and updated regularly.
Staff told us they felt supported in their roles by the registered manager and the provider. A staff member said, '[The service leader] is good, very supportive and easy to talk to. [The registered manager] is great, I can talk to her about anything.'
People had the opportunity to participate in activities... weekly day centres... going out for lunch, shopping and meeting friends. An entertainer also visited... arts and crafts...
Staffing levels are adequate but they use agency staff sometimes for short absences.
Short term absences were covered by existing staff members working additional hours or agency staff. The registered manager told us they used regular agency staff who knew people and had been to the service before.
Only standard training like induction and refreshers, no specialist courses or funded qualifications.
New staff completed a comprehensive and structured induction programme which was relevant to their role. This included completing key training courses and shadowing more experienced care staff. Staff had completed a range of training... refreshed and updated regularly.
Some varied activities like outings, day centres and crafts but no specialist programmes or coordinator.
People had the opportunity to participate in activities and event, both within the service and in the community. For example, some people were supported to attend weekly day centres... going out for lunch, shopping... entertainer... arts and crafts...
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp