Working at Dormy House
Ridgemount Road, Ascot, SL5 9RL
Operated by Aria Healthcare Group LTD
88 bedsNursing homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Excellent management and a supportive culture with good training, but poor recruitment checks and medicines management raise safety concerns."
Safety & Risk
3/10
✕
We identified 2 breaches of the regulations. The provider needed to improve recruitment processes to ensure staff employed in the service were suitable and people were not at risk of harm. The manager and provider did not always ensure safe and proper management of medicine.”
Staff Culture
6/10
✓
We observed the atmosphere and interactions between people, staff and the manager were much improved which had a positive effect on the overall culture in the service. The manager had been working on making changes to empower, appreciate and upskill staff.”
Staffing Levels
3/10
✕
The provider did not ensure the required information according to the regulation was gathered before staff started working at the service which put people at risk of being supported by unsuitable staff. In 7 staff files we found discrepancies with gathering full employment history and unexplained gaps in employment.”
Training & Dev
6/10
✓
Staff told us they had enough staffing numbers and were able to do their job effectively and safely. Staff felt supported by the manager, senior staff and each other. Staff told us they had the training they needed to be able to support people well.”
Management
7/10
✓
Relatives said, “[The manager] is excellent. Things have changed for the better since [the manager] has been here. [The manager] listens and is always available to speak with. [The manager] knows my relative and she cares.”
Programmes
5/10
!
We observed people were involved in different activities and staff engaged well with people to ensure a level of stimulation. The activity coordinators were friendly and interacting with residents.”
Points to consider
Recruitment records are missing key checks like full job history on several files, so you might end up working alongside unsuitable colleagues.
In 7 staff files we found discrepancies with gathering full employment history and unexplained gaps in employment and evidence from previous employments related to health and social care regarding staff's conduct and verifying the reasons for leaving.”
Medication records have gaps like missing notes on creams and ointments, plus issues with as-needed meds.
Management of medicine needed further improvements. For example, people’s creams and ointments administration records were not managed consistently and not according to the policy.”
Only basic activities with a coordinator, no specialist programmes or creative innovations to vary the daily routine.
We observed people were involved in different activities and staff engaged well with people to ensure a level of stimulation.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews