Working at Dorley House Residential Care Home

Medicines systems had recently been reviewed and improvements implemented. People received their medicines safely and in accordance with their prescription.

Staff felt supported by the managers and able to raise any concerns if needed.

Staff felt staffing numbers were appropriate to meet people's needs. Staff responded to people promptly and were available when people requested support.

New staff completed a period of induction and all staff had one to one supervision and appraisals. Staff meetings took place regularly to ensure all staff were up to date with any changes or improvements needed.

The registered and home manager supported by the provider, carried out regular quality assurance which included all aspects of the day to day running of the home. An improvement plan was also used to facilitate ongoing improvement.

Per 2021 comprehensive inspection: The provider had employed two activity staff to provide activities seven days a week. Activities included singing, cooking, games and dancing.