Last updated: 10 February 2026
"Strong leadership and high staff morale, but basic routine activities without specialist programmes and reliance on relief staff hold it back."
Individual risks to people had been assessed with the involvement of the person and their relatives. Care records provided information for staff to follow about people's individual risks and how to keep them safe from harm.
Staff enjoyed working at the service and their morale was high. One staff member told us the service people received and staff morale had improved a lot since the registered manager had joined the service.
Sufficient numbers of suitably qualified and trained staff were on duty to meet people's needs and keep them safe.
All staff were required to complete training relevant to their role and received regular training updates.
People's relatives and staff felt the service was well led and the registered manager 'listened' was 'open', 'approachable' and 'pro-active'.
Staff told us they adapted the activities on offer to the people who were staying at the service. They explained most outings took place at a weekend when they usually went out in the mini bus to visit local attractions, go to the cinema or go shopping.
The job involves mostly routine care with basic activities like outings, crafts and music, no dedicated coordinator or specialist programmes.
People enjoyed the range of activities on offer and were encouraged and supported to take part in social events at the service.
Staffing is adequate but relies on relief staff to cover unexpected absences.
A team of relief staff were employed to maintain safe staffing levels when staff took unexpected leave.
Only standard training and regular updates, no specialist courses or funded qualifications.
Staff had completed the training they needed to meet people's assessed needs.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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