Last updated: 10 February 2026
"Staff feel valued and supported with good training and varied activities, but no registered manager and gaps in safety monitoring hold it back."
Risks to people were not always managed or monitored safely. There were gaps in care monitoring recordings and medicines were not always effectively monitored or managed
Staff felt respected, supported and valued by senior staff. One staff member said, 'The new manager is fantastic. They haven't been here long but there have been huge improvements'
There were enough staff on duty to support people's needs and staff were recruited safely. The numbers and skills of staff matched the needs of people using the service
Per 2021 comprehensive inspection: Staff undertook a comprehensive training programme to ensure that they had the knowledge and skills to carry out the role. The provider had a training matrix
At the time of our inspection there was not a registered manager in post. A new manager had been in post for five months and had applied to register... This was a breach of Regulation 17 (Good Governance)
There is an activities coordinator. One relative said, 'There are a huge number of activities and the residents are free to join-in or not'. Community links with church and scouts
No permanent manager in post yet, and quality checks missed gaps in care records and risks.
At the time of our inspection there was not a registered manager in post... Systems to monitor the quality and safety of the service provided did not always identify missing entries in care records
Gaps in checks for blood sugar levels, repositioning, and updating care plans for changing needs.
1 person with diabetes required their bloods monitored on a weekly basis. However, there were 3 gaps in the recordings... Care plans were not always kept up to date with changes
Problems monitoring medication like pain patches not being checked daily if still applied properly.
The system in place for monitoring pain medicine were not always effective... no recording system to show the patch was still applied to the skin each day
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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