Working at Donwell House
Wellgarth Road, Washington, NE37 1EE
Operated by Shaftesbury Care GRP Limited
63 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Strong leadership and a positive culture where staff feel empowered, but unclear staff stability and only standard training are drawbacks."
Safety & Risk
6/10
✓
Per 2019 comprehensive inspection: Medicines were managed safely. People received the medicines they needed when they were due; medicines were stored correctly so they remained safe to use.
Staff Culture
7/10
✓
Staff confirmed they felt more empowered and trusted by the management team. They felt this was with a shared goal of improving outcomes for people.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were sufficient staff deployed to meet people's needs quickly.
Training & Dev
6/10
✓
Staff were well supported and had the induction and training they needed. Essential training was kept up to date to ensure staff were confident and competent.
Management
7/10
✓
The registered manager acted in an open and transparent way. They led by example and had a clear vision for how the service should continue to improve in the future.
Programmes
6/10
✓
The activities co-ordinator had ensured people could access a range of activities specific to their interests, for instance the moving in of a piano to encourage one person to interact more.
Points to consider
Staffing levels are enough to keep things running, but no details on team stability or agency use.
Per 2019 comprehensive inspection: There were sufficient staff deployed to meet people's needs quickly.
Only standard training programmes, no specialist courses or funded qualifications mentioned.
Essential training was kept up to date to ensure staff were confident and competent, and that people were safe and well cared for.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews