Working at Donec Mews
Headley Road, Hindhead, GU26 6DP
Operated by FitzRoy Support
16 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff love the caring atmosphere and supportive manager, but staffing relies on some regular agency workers and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
2021: Assured on PPE, testing, visitors, outbreaks; minor issues with admissions policy and spray cleaner addressed immediately; per 2018: Risks assessed person-centred, medicines safe with competency checks, incidents analysed for trends.
Staff Culture
8/10
✓
Per 2018: Staff said 'This is the most caring place I've worked in' and 'the best place... the team really care'; registered manager created inclusive family atmosphere; positive staff and relative feedback.
Staffing Levels
6/10
✓
Per 2018: 'Staffing levels were sufficient... any short falls these were covered by regular agency staff who knew the people'; minimal agency use, enough staff observed; 2021: limited agency use.
Training & Dev
7/10
✓
Per 2018: Comprehensive induction to Care Certificate, mandatory training refreshed regularly, specialist training in epilepsy and rescue medication, regular supervisions and competency assessments.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said 'the manager is the best I've ever had, her door is always open'; relatives described manager as supportive and approachable; 2021: staff felt well supported by registered manager.
Programmes
6/10
✓
Per 2018: People supported in cooking, gardening, sensory garden, day centre art/swimming/woodwork, cinema, pub, snooker, parties, BBQs, community outings.
Points to consider
Staffing is adequate but uses some regular agency workers to cover shortfalls.
where there were any short falls these were covered by regular agency staff who knew the people they were supporting well.
Varied activities like cooking, gardening and community trips are offered, but no dedicated activities coordinator or named specialist programmes.
People were supported to attend a local day centre where they had a wide choice of activities, such as art, swimming and woodwork. Within the homes people could get involved in cooking, gardening... cinema, pantomime...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews