Working at Doncaster Crisis Accommodation and Helpline

Staff had a good understanding of safeguarding processes, and had received appropriate training in this field. Records showed the provider had acted appropriately when incidents of suspected abuse had occurred.

Managers had created a culture which was open, collaborative and respectful.

Staff training records showed they had received a range of training in areas appropriate to the needs of people using the service. All staff held a nationally recognised qualification in care.

Staff we spoke with were positive about the registered manager and the service manager. One staff member said: "They are really supportive, you can talk to them whenever you need to."