Working at Don Thomson House Residential Care Home
Low Road, Harwich, CO12 3TS
Operated by Sanctuary Care Limited
28 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by management with a positive culture and safe practices, but busy periods delay call bell responses."
Safety & Risk
7/10
✓
Staff knew how to recognise and report potential abuse... Medicines were managed safely and people were supported as needed to take their medicine as prescribed.
Staff Culture
7/10
✓
One staff member told us, 'This is the best job I have had, I feel very supported here and we make time for the residents.'
Staffing Levels
6/10
✓
One member of staff said, 'There are busy periods but overall we have enough staff and we all help each other.'
Training & Dev
6/10
✓
The registered manager told us that new staff all completed the care certificate. This is an induction that sets the standard... Staff supervisions were completed.
Management
7/10
✓
Staff confirmed they were supported by the registered manager and were confident that any concerns they raised would be taken seriously.
Programmes
6/10
✓
Last summer we had a cruise themed week... pumpkin making/carving. We also held a dance hall event called 'Silver Sunday'... new activities coordinator had recently been appointed.
Points to consider
Staffing is adequate but there are busy periods and occasional delays in responding to call bells.
we noted on one occasion during a shift change of staff that call bell responses were delayed... 'There are busy periods but overall we have enough staff'
Only standard training like the care certificate and supervisions, no specialist courses or funded qualifications.
new staff all completed the care certificate... staff supervisions were completed and we saw their planned supervision plan
Activities are regular with a coordinator and themed events but no specialist therapeutic programmes or advanced innovations.
social activities were provided... cruise themed week... pumpkin making/carving... 'Silver Sunday'... new activities coordinator had recently been appointed
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews