Last updated: 10 February 2026
"Staff feel listened to by responsive leadership and benefit from strong safety practices, but reliance on agency staff and standard training are drawbacks."
Risk assessments were in place to monitor and minimise the potential risk of avoidable harm to people. The registered manager consistently monitored accidents and incidents to identify lessons learned, themes or trends. Safeguarding incidents were identified and shared with relevant authorities.
Feedback from staff was very positive about the leadership and management. Staff told us they were confident they could make suggestions to the registered manager and felt listened to.
There were enough staff to adequately support the number of people using the service. The provider ensured staffing levels remained consistent with the use of regular agency staff.
Training records demonstrated appropriate and relevant training was completed. Staff told us and records seen showed they completed a range of training to give them the skills and knowledge to provide people's support.
Feedback from staff was very positive about the leadership and management. Staff told us they were confident they could make suggestions to the registered manager and felt listened to.
Staffing is adequate but they rely on regular agency workers to keep levels consistent.
The provider ensured staffing levels remained consistent with the use of regular agency staff.
Only standard training with no specialist courses or funded qualifications.
Staff told us and records seen showed they completed a range of training to give them the skills and knowledge to provide people's support.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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