Working at Dolphinlee House Home for Older People
Patterdale Road, Lancaster, LA1 3LZ
Operated by Lancashire County Council
46 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Staff feel listened to by responsive leadership and benefit from strong safety practices, but reliance on agency staff and standard training are drawbacks."
Safety & Risk
8/10
✓
Risk assessments were in place to monitor and minimise the potential risk of avoidable harm to people. The registered manager consistently monitored accidents and incidents to identify lessons learned, themes or trends. Safeguarding incidents were identified and shared with relevant authorities.
Staff Culture
7/10
✓
Feedback from staff was very positive about the leadership and management. Staff told us they were confident they could make suggestions to the registered manager and felt listened to.
Staffing Levels
5/10
!
There were enough staff to adequately support the number of people using the service. The provider ensured staffing levels remained consistent with the use of regular agency staff.
Training & Dev
6/10
✓
Training records demonstrated appropriate and relevant training was completed. Staff told us and records seen showed they completed a range of training to give them the skills and knowledge to provide people's support.
Management
7/10
✓
Feedback from staff was very positive about the leadership and management. Staff told us they were confident they could make suggestions to the registered manager and felt listened to.
Programmes
/10
✕
Points to consider
Staffing is adequate but they rely on regular agency workers to keep levels consistent.
The provider ensured staffing levels remained consistent with the use of regular agency staff.
Only standard training with no specialist courses or funded qualifications.
Staff told us and records seen showed they completed a range of training to give them the skills and knowledge to provide people's support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews