Working at Dolphin Manor

Staff lack clear instructions for when to give as-needed medications, and miss standard checklists for risks like falls.

Where people were prescribed medicines to take 'as and when required' little detail to guide staff on when to administer them was available. Evidence based tools were not used to assess certain areas such as falls and pressure area care.

Relies on agency staff which sometimes affects care quality, and no new permanent staff hired since last inspection.

People felt the use of agency staff at times affected the experience they had of the service. No permanent staff had been recruited since our last inspection.

Activities handled by care workers with an assistant manager starting to lead, just basic options like picture cards, sing-alongs and community trips.

Care workers were responsible for activities provision. One of the assistant managers had been asked to lead activities provision and they planned to discuss what people liked to do and make a weekly activities planner for staff to follow.