Working at Dolphin Lane

2020 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... Per 2018: Staff were recruited safely... medicines management... found this to be safe... safeguarding mechanisms in place.

Per 2018 comprehensive inspection: Staff survey engagement score of 95% which 'far exceeded' the average... All staff we spoke with had high praise for the leadership and culture of the service.

Per 2018 comprehensive inspection: There was a consistent staff team which ensured good continuity of care. The newest member of staff had been in post for over a year... staff were visible and it was evident they had enough time to spend with people.

Per 2018 comprehensive inspection: The service was a high performer within the provider's network of services both in terms of training levels... All staff received training on learning disabilities and autism spectrum disorder. Staff had also received training in positive behaviour support and challenging behaviour.

Per 2018 comprehensive inspection: Staff spoke very positively about the leadership and the open and positive culture of the service, and felt well supported by the registered manager.

Per 2018 comprehensive inspection: The service made every effort to secure activities for people that would allow them to achieve their personal 'hopes and dreams'... went 'above and beyond' to achieve them... supported to gain employment, develop relationships, community integration, charity events.