Working at Dolphin Court
9 Bulbeck Road, Havant, PO9 1HN
Operated by Royal Mencap Society
15 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Hands-on leadership builds a positive team culture and strong safety practices, but staffing relies on agency workers and activities remain basic."
Safety & Risk
8/10
✓
2020 targeted inspection: Assured provider was preventing infections, using PPE effectively, accessing testing, and managing outbreaks; 2018 confirmed good safeguarding, risk management, and safe medicines.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff felt valued, part of a 'really good team', able to approach manager about anything, and liked working there; positive family feedback on staff approachability.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: 'There were sufficient staff to meet people's needs' but families noted 'struggled with staffing levels and we have seen more agency cover than we would have liked'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff completed regular refresher training, new staff received Skills for Life Care Certificate, and felt 'plenty of training'; competency checks for medicines.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff described the registered manager as 'hands on' with a team approach, approachable, and open to suggestions; families praised leadership.
Programmes
5/10
!
Per 2018 comprehensive inspection: People participated in individualised activities such as day services, outings, walks, games, puzzles, and bike rides.
Points to consider
Staff numbers are adequate but they sometimes use agency workers due to past recruitment issues.
There have been times when they have struggled with staffing levels and we have seen more agency cover than we would have liked
No activities coordinator or specialist programmes, so the role includes basic outings and games alongside routine care.
People participated in a range of activities
Only standard refresher training and inductions with no specialist courses or funded qualifications mentioned.
Staff completed regular refresher training to ensure their knowledge and skills stayed in line with good practice guidance
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews