Working at Docking House
Station Road, Kings Lynn, PE31 8LS
Operated by ARMSCARE Limited
39 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel motivated with strong teamwork and great support from the manager, but staffing lacks stable teams and activities need more specialist programmes."
Safety & Risk
7/10
✓
The registered manager had implemented an improved system of assessing and recording potential risks to people's safety and well-being. Staff recorded any incidents and accidents in detail. Medicines were safely received, stored, administered.
Staff Culture
8/10
✓
Staff were motivated and enjoyed strong team work, they felt well supported by the registered manager. Staff felt listened to and told us the registered manager's door was always open if they needed support.
Staffing Levels
6/10
✓
There was enough staff on duty to enable people to remain safe and receive care in a timely way. Since our last inspection the provider had increased the number of staff on duty.
Training & Dev
7/10
✓
This included dementia training for all staff delivered by a qualified dementia coach. Staff completed the Care Certificate... as well as higher level national vocational qualifications. They received regular supervision.
Management
8/10
✓
Staff were motivated and enjoyed strong team work, they felt well supported by the registered manager. People and their relatives told us that the registered manager and providers senior managers were visible, open and approachable.
Programmes
6/10
✓
There was a range of activities provided to people and these included exercises, visits from a pet therapy dog, musical entertainment, card games or quizzes. As well as group activities, people were able to have time spent with them by staff on a one to one basis.
Points to consider
Staff numbers are enough for safe and timely care, but no info on low agency use or stable long-serving teams.
There was enough staff on duty to enable people to remain safe and receive care in a timely way.
Varied activities like pet therapy and quizzes keep things interesting, but no specialist programmes or dedicated coordinator to make every day more creative.
There was a range of activities provided to people and these included exercises, visits from a pet therapy dog, musical entertainment, card games or quizzes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews