Working at Diwali Nivas
38 Westcotes Drive, Leicester, LE3 0QR
Operated by Diwali Ltd
21 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported in a family-like environment with safe medicines management, although training and activities are basic."
Safety & Risk
8/10
✓
Medicines were managed safely... the electronic recording system... had helped reduce medication recording errors. Staff understood their responsibilities to safeguard people from harm.
Staff Culture
8/10
✓
Staff and people spoke of the home being like a family environment. Staff we spoke with told us if their family members needed residential care, they would be happy for them to live at Diwali Nivas.
Staffing Levels
7/10
✓
There were enough staff on duty during a 24-hour period to meet people's needs... staffing levels had been increased... giving staff more time for individualised care.
Training & Dev
6/10
✓
Staff had received the appropriate training to cover the essentials of care and to work with people who lived with dementia.
Management
7/10
✓
The registered manager and care manager provided good support to the staff group, and to people who lived at the home. Staff felt supported by the management team.
Programmes
6/10
✓
During our visit we saw people undertake different activities. Some were watching religious TV, others played games... armchair exercises twice a day... garden which a person walked around many times each day.
Points to consider
Only standard training on care basics and dementia work, no specialist courses or funded qualifications mentioned.
Staff had received the appropriate training to cover the essentials of care and to work with people who lived with dementia.
Activities are regular but basic like games, exercises and garden walks, no specialist programmes or dedicated coordinator.
During our visit we saw people undertake different activities. Some were watching religious TV, others played games... armchair exercises twice a day... garden which a person walked around many times each day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews