Last updated: 10 February 2026
"Staff feel like one big happy family with a supportive manager and strong safety measures, but staffing lacks a stable team and training misses career development."
2022 IPC inspection: 'Systems in place to help prevent... infection', assured on PPE, cleaning, outbreak management; 2018 medicines safe.
Per 2018 comprehensive inspection: Staff said 'I love working here, it's a great job' and 'one big happy family'; felt well supported.
Per 2018 comprehensive inspection: 'There were sufficient numbers of staff on duty'; 2022 noted measures to mitigate COVID-related staff pressures.
Per 2018 comprehensive inspection: Staff supported by 'range of mandatory and specialised training, supervision and appraisal'; majority up to date.
Per 2018 comprehensive inspection: Staff said 'the manager is fabulous and very supportive', 'always there for you' with open-door policy.
Per 2018 comprehensive inspection: Activities co-ordinator ran bingo, arts and crafts, pet therapy, school children visits, entertainers.
Staff numbers meet needs with no concerns raised, but no details on low agency use or stable long-serving team.
There were sufficient numbers of staff on duty in order to meet the needs of people who used the service.
Training covers mandatory topics and some specialist areas with supervisions, but no funded qualifications or career development.
The majority of staff mandatory training was up to date and where gaps were identified, training was planned.
Regular activities like bingo, crafts, pet therapy and school visits run by coordinator, but no specialist or innovative programmes.
Planned activities and events were displayed... bingo, dominoes, arts and crafts... Pet Therapy sessions... local school children came into the service.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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